Dhobiclub LLP (hereinafter referred to as the “Company”) provides its services subject to the Customer’s compliance with and acceptance of the terms and conditions set forth below.

Please read this agreement carefully. The Customer’s use of any of the Company’s services constitutes an acknowledgment and agreement to be bound by these terms and conditions.

For the purpose of this agreement, any items provided by the Customer to the Company for cleaning, washing, dry-cleaning, or repairing shall be referred to as “Article(s)”.

This agreement is strictly between the Company and the Customer and does not create or imply any relationship with any third party. By using the Company’s services, and for the mutual benefit of both parties, the Customer agrees to the following terms and conditions:

Terms & Conditions

1. Customer Responsibility
   All articles are accepted at the customer’s risk. Customers must examine their clothes/articles before handing them over for laundry. The company will not be responsible for valuables, articles, cash, etc., inadvertently kept in garments, which may be mutilated or unrecoverable after processing.
2. Delivery Protocol
   Customers must present the original bill at the time of delivery. If the bill is lost, delivery will be made only after verifying the customer’s credentials at the store.
3. Quality Warranty
   The company provides a 7-day warranty from the date of delivery for any quality-related issues with washing or dry-cleaning (only if the company tag is intact and the article has not been used after service). Claims beyond this period will not be entertained.
4. Article Count Verification
   Customers are requested to count their articles at the time of delivery and report any missing items immediately. The company will not be responsible for claims made after the delivery has been accepted and signed.
5. Unclaimed Articles
   The company is not responsible for articles left beyond 30 days. After this period, any discounts applied will be revoked, and a storage fee of 12% per month on the total invoice amount will be charged. Articles unclaimed within three months may be disposed of or sold to recover billed charges.
6. Fabric & Design Disclaimer
   The company shall not be held responsible for any color bleeding, fabric shrinkage, damage to brand logos, shoe pasting issues during shoe cleaning, or any damage to decorations, prints, or embroidery that may occur during the cleaning or processing of items.
7. Garment Durability
   The company will not be held responsible for damage to articles that cannot withstand normal cleaning or dry-cleaning processes, or for damage caused by aging or inferior fabric quality.
8. Stain Removal
   While we strive to remove stains, 100% removal cannot be guaranteed. Customers cannot claim deductions in processing charges if stains remain.
9. Care Label Disclaimer
   Due to time constraints, manufacturer care labels may not be followed. The company is not responsible for garments labeled “hand wash only” or “dry clean only.”
10. Defective Manufacturing & Hidden Damage
    The company will not be responsible for damage caused by defective manufacturing, adulteration, wear and tear, or aging of inferior-quality clothes.
    
    Furthermore, if any damage is discovered after pickup and before processing, which was not visible during pickup due to time constraints, the company shall not be liable for such damage.
11. Pickup & Delivery
    We aim for timely pickup and delivery; however, delays may occur due to unforeseen circumstances. Free pickup and delivery are available within a 3 km radius. In case of delays, customers may collect articles from the store.
12. Force Majeure
    The company accepts no liability for loss or damage due to fire, burglary, or other events beyond our control.
13. Urgent Delivery
    Urgent delivery requests will incur an additional 50% charge over the regular tariff.
14. Special Fabrics
    Charges for high-end delicate fabrics or complex articles will be determined on a case-by-case basis.
15. Article Value Declaration
    Customers must inform us if the value of any article exceeds ₹3,000.
16. Right to Refuse
    The company reserves the right to refuse cleaning any garment.
17. Policy Changes
    Any changes to terms and conditions will be at the discretion of store management.
18. Legal Jurisdiction
    All disputes are subject to the jurisdiction of courts as per state law.
19. Management Rights
    The store management reserves the right to cancel, modify, or change these terms and conditions at any time without prior notice.

Compensation Policy

In the event that any article or linen is damaged during processing, for reasons other than those outlined in the Terms & Conditions, the Company’s liability shall be limited to 10 times the processing charge for that article or ₹2,500, whichever is lower.

As compensation, the Company will provide services of equivalent value in the Customer’s next order or bill.

Communication & Privacy Policy

Customer Communication

The Customer may receive regular updates from the Company through various channels, including calls, SMS, RCS, email, app notifications, and WhatsApp messages. These communications may be transactional or marketing in nature.

If the Customer wishes to opt out of such communications, they must submit a request to the Customer Care Department of the Company.

Privacy Policy

The Company does not sell or share your personal information (such as phone number, address, or email ID) with any third party for marketing purposes.

The Company may engage third-party service providers to perform limited administrative and communication services on its behalf, including but not limited to:

• Hosting websites or applications
• Processing and delivering mailings
• Providing customer support
• Processing credit card transactions

The Company reserves the right to disclose your personal information to these third-party service providers solely for the purpose of administering and maintaining the Company’s services and operations.

These service providers are permitted to access only the minimum personal information necessary to perform their services and are strictly prohibited from using such information for any other purpose.